Human ID (by human.tech)
  • Introduction
    • Private Credentials
    • The Issue of Regulatory Compliance & Non-Consensual Data Sharing
    • Need Support?
  • For Users
    • FAQs
    • Verifying Identity with Human ID
    • Verifying ePassport
    • Using Human ID with NEAR
    • Getting Refunded
  • For Developers
    • Integrating Human ID
    • Custom Sybil Resistance
    • API Reference
    • Dry Runs
    • Sign Protocol Attestations
    • Verax Attestations
    • Off-Chain Proofs
    • Clean Hands Attestations
  • For Node Operators
    • Run an Observer
  • Architecture
    • Overview
    • Flow of Data
    • Flow of Data: KYC Proof of Personhood
    • Where Data Is(n't) Stored
    • VOLE-based ZK
    • On-Chain Proofs
    • Clean Hands Architecture
  • How it Works
    • Modularity of the Stack
    • Issuer
    • Credentials
    • Hub
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On this page
  • Step 1: Watch the Video Guide (Optional)
  • Step 2: Visit the Refund Link
  • Step 3: Find the "Eligible for Refund" Label
  • Step 4: Click on the Refund Label
  • Step 5: Complete the Refund Process
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  1. For Users

Getting Refunded

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Last updated 1 month ago

If you verification was unsuccessful, please follow the steps below to begin the refund process:

Step 1: Watch the Video Guide (Optional)

To make the process easier, you can watch this helpful video guide that walks you through the refund steps:

Step 2: Visit the Refund Link

Click on the following link to initiate the refund process:

Step 3: Find the "Eligible for Refund" Label

Once you're on the page, locate the "Eligible for Refund" label next to your cards.

Step 4: Click on the Refund Label

Click on the "Eligible for Refund" label to access the refund page.

Step 5: Complete the Refund Process

Follow the on-screen instructions to finalize your refund.

We hope this guide, along with the video, helps you complete your refund process smoothly. Let us know if you have any questions!

Watch the Video Guide
Refund Link