# Need Support?

If you need support when verifying your identity using Human ID, please follow the steps below:

1. Review or search the contents of this site, especially our [Frequently Asked Questions (FAQs)](/for-users/faqs.md).
2. ***Click on the support icon in the bottom right corner of this page*** — or in the Human ID app — to get in contact with a support agent.

<figure><img src="/files/kLx2YlQgpKl96nw3NTit" alt="" width="375"><figcaption><p>Please click the intercom button to access our support team</p></figcaption></figure>

Thank you!

[<br>](https://support.passport.xyz/passport-knowledge-base/partner-campaigns/shape-stack-proof-of-humanity)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.holonym.id/introduction/need-support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.