How can I get a refund for my Holonym KYC or phone verification?
If your transaction failed in February 2025 due to the Holonym bug, you have a few different options:
You can try to reverify. There's a chance that the fee from your first failed transaction might automatically apply to the reverification.
If that doesn't work, or you'd prefer a refund, you can follow the steps in this guide.
If that doesn't work, then you can open up a support ticket on the Holonym Discord for the team to issue you a manual refund.
Please follow the steps below to begin the refund process:
Step 1: Watch the Video Guide (Optional)
To make the process easier, you can watch this helpful video guide that walks you through the refund steps: Watch the Video Guide
Step 2: Visit the Refund Link
Click on the following link to initiate the refund process: Refund Link
Step 3: Find the "Eligible for Refund" Label
Once you're on the page, locate the "Eligible for Refund" label next to your cards.
Step 4: Click on the Refund Label
Click on the "Eligible for Refund" label to access the refund page.
Step 5: Complete the Refund Process
Follow the on-screen instructions to finalize your refund.
Important Notes
Issuer Risk Fees: Please be aware that issuer risk fees have been deducted from your refund amount. These fees cover gas and verification costs and are non-refundable. They help prevent spam attacks.
We hope this guide, along with the video, helps you complete your refund process smoothly. Let us know if you have any questions!
Last updated